Accessibility Statement

Inclusive, Ethical, and Accessible Online Sports Medical Certification

At Fit Certify, we believe that access to safe, ethical, and professional sports medical certification should be available to everyone — including athletes and users with disabilities or those using assistive technologies.

Accessibility is a reflection of our clinical ethics and our commitment to trust, transparency, and inclusion — key pillars of our Code of Practice and governance standards.

Effective Date: 1 July 2024 | Last Reviewed: October 2025 | Next Scheduled Review: October 2026

1. Our Commitment to Accessibility

Fit Certify strives to ensure that our website and digital services are accessible to the widest possible audience, in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

These internationally recognised standards outline how to make web content perceivable, operable, understandable, and robust for people of all abilities.

We are committed to:

  • Designing pages that can be navigated by keyboard, screen reader, or voice command.
  • Using clear, plain English across all our content.
  • Maintaining high colour contrast and legible, scalable text for easy reading.
  • Ensuring buttons, links, and form fields are accessible and properly labelled.
  • Testing compatibility with common assistive technologies including JAWS, NVDA, and VoiceOver.
  • Continuously reviewing accessibility as part of our clinical governance and user experience audits.

Accessibility isn’t just a design goal — it’s part of how we ensure equitable access to medical documentation for all athletes.

2. Accessibility Features on the Fit Certify Website

To create an inclusive and user-friendly experience, we have implemented the following measures:

  • Semantic HTML structure for correct interpretation by assistive tools.
  • Alternative text (alt text) for all meaningful images, icons, and graphics.
  • Keyboard navigation support, enabling full site access without a mouse.
  • Consistent layout and logical page hierarchy for predictable navigation.
  • Readable fonts and scalable text compatible with browser zoom and accessibility tools.
  • Descriptive links and actionable button labels, making interactions clear for screen reader users.
  • ARIA (Accessible Rich Internet Applications) labels applied where appropriate to improve compatibility.

We review these features regularly to maintain alignment with WCAG 2.1 standards and modern web practices.

3. Supported Browsers and Devices

Fit Certify’s website is optimised for current versions of:

  • Google Chrome
  • Safari
  • Mozilla Firefox
  • Microsoft Edge

The site is responsive across all major desktop, tablet, and mobile devices. While older browsers may function, some accessibility features may not be fully supported.

4. Continuous Improvement and Monitoring

We conduct regular accessibility reviews as part of our governance process and make improvements whenever we identify usability barriers. This includes:

  • Automated testing with industry-standard tools such as WAVE, Axe, and Lighthouse.
  • Manual reviews by our design and compliance team.
  • Accessibility checks before launching new pages or features.

Feedback from users plays a key role in this process — if you experience any difficulty, we want to know so we can address it promptly.

5. Third-Party Content

Our website may link to or embed third-party tools such as secure payment processors (e.g., Stripe) or analytics services (e.g., Google Analytics). While we strive to ensure accessibility across all integrated components, Fit Certify cannot guarantee full WCAG compliance for external platforms that we do not control.

We regularly review and select third-party partners based on their data protection and accessibility standards.

6. Feedback and Contact Information

We welcome and encourage feedback on our website’s accessibility. If you encounter any barriers or require assistance, please contact our team: hello@fitcertify.com

We aim to acknowledge all accessibility-related correspondence within 5 working days and resolve issues within 14 working days wherever possible.

7. Commitment to Equality and Inclusion

Accessibility is not a technical checkbox — it’s a reflection of our values. As part of our clinical and ethical commitment, we ensure that no athlete or user is disadvantaged in accessing our online services.

Our mission is to make sports medical certification fair, transparent, and inclusive, empowering every athlete — regardless of ability — to participate safely and confidently.

8. Standards and Governance Oversight

Accessibility compliance forms part of Fit Certify’s broader quality framework, alongside:

  • GMC Good Medical Practice
  • UK GDPR and Data Protection Act 2018
  • ISO 27001 and digital security standards
  • Internal Code of Practice (reviewed annually)

We view accessibility as a continuous ethical obligation and a reflection of the trust our users place in our doctor-led service.